1. About These Terms

The website located at www.tech2udirect.com.au (the Website) is operated by ITSWISDOM PTY LTD (ABN 69 630 119 309), trading as Tech 2U Direct (Tech 2U Direct, we, us or our).

The Website allows customers to browse and purchase technology products, computers and accessories, office supplies, printers, consumables and other goods listed for sale (Products).

By accessing the Website, creating an account or placing an order, you agree to these Terms and Conditions (Terms). If you do not agree to these Terms, you must not use the Website.

We may update these Terms from time to time by publishing a revised version on the Website. Changes apply from their date of publication and will not retrospectively alter an order already accepted by us.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information and other content are accurate.

Product images are illustrative and colours may vary depending on your display. Packaging and minor product details may change without notice where a manufacturer updates a Product.

Customers are responsible for checking that a Product is suitable and compatible with their intended equipment before ordering. If you require assistance, please contact us before placing your order.

If we discover a material error in a Product description, specification or price after an order is placed, we will contact you and offer an appropriate solution, which may include proceeding with the corrected information or cancelling the affected Product for a full refund.

3. Orders

Submitting an order through the Website is an offer to purchase the selected Products.

An automatically generated order confirmation acknowledges that we have received your order. It does not necessarily mean that we have accepted the order.

We may decline or cancel an order before dispatch where:

• a Product is unavailable;
• the price or Product information contained a genuine error;
• payment cannot be authorised;
• we reasonably suspect fraud or unauthorised activity;
• delivery is unavailable to the nominated address; or
• accepting the order would breach applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled Products, including any associated delivery charge that no longer applies.

Customers must provide accurate billing, delivery and contact information. Please notify us promptly if any order information needs to be corrected.

4. Prices and Payment

Unless otherwise stated, prices displayed on the Website are in Australian dollars and include GST.

Available payment methods are displayed during checkout. Payments are processed using secure third-party payment providers, and additional terms imposed by those providers may apply.

Your order will not be dispatched until payment has been authorised or cleared. Bank transfers may require additional processing time.

We do not charge an additional card surcharge unless the surcharge is clearly disclosed before payment and is permitted by law.

Prices, promotions and availability may change without notice before an order is accepted.

5. Stock Availability

Stock information displayed on the Website is indicative and may be based on information supplied by our warehouses, distributors or suppliers.

Stock levels can change between an order being submitted and processed. If a Product becomes unavailable, we will contact you and may offer:

• an estimated dispatch date;
• a suitable alternative, subject to your approval;
• removal of the unavailable Product from the order; or
• cancellation and a refund for the unavailable Product.

We will not substitute a Product without your agreement.

6. Delivery

We deliver to eligible addresses within Australia using our selected delivery partners.

Available delivery services, charges and estimated timeframes are shown during checkout. Delivery charges depend on factors such as the Products ordered, parcel size and weight, delivery location and selected service.

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise. Bulky Products, remote locations or special delivery requirements may attract additional charges, which will be shown before the order is submitted.

Orders may be dispatched in more than one shipment. You will not be charged additional delivery fees solely because we choose to split an order.

Delivery timeframes begin after payment has cleared and the order is ready for dispatch. Weekends and public holidays are not business days.

Ownership of a Product passes to you once full payment has been received. Risk passes upon delivery to the nominated address or collection point.

7. Delivery Problems

Please inspect your delivery as soon as reasonably possible.

Contact us promptly if:

• tracking shows the order as delivered but you have not received it;
• an item is missing;
• you received the wrong Product; or
• a Product arrived damaged.

Prompt notification helps us investigate with the carrier, but a reporting timeframe does not limit rights available under the Australian Consumer Law.

Where an order is returned because the address supplied was incorrect, delivery was refused or the parcel was not collected, we may require payment of reasonable redelivery costs before sending it again.

Any charge will be disclosed before redelivery. This does not apply where the return resulted from our error or a failure by the delivery provider for which you were not responsible.

8. Australian Consumer Law

Our Products come with guarantees that cannot be excluded under the Australian Consumer Law.

These guarantees include that Products must:

• be of acceptable quality;
• be fit for any disclosed purpose;
• match their description; and
• correspond with any sample or demonstration model where applicable.

If a Product has a major failure, you may be entitled to reject it and choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

If a failure is minor, we may choose to repair the Product, replace it or provide another remedy permitted by law. If the problem is not resolved within a reasonable time, you may have additional rights.

Manufacturer warranties and voluntary warranties are provided in addition to, and do not replace, your rights under the Australian Consumer Law. We will not require you to deal exclusively with a manufacturer where Tech 2U Direct has an obligation to provide a remedy.

9. Faulty, Damaged or Incorrect Products

If you believe a Product is faulty, damaged, incorrectly supplied or not as described, please contact us through the Website's Contact Us page and provide:

• your order number;
• a description of the problem; and
• photographs or other reasonable supporting information, where relevant.

We may ask you to return the Product so it can be assessed. Products must not be damaged further while awaiting return.

Where a Product fails to meet a consumer guarantee, Tech 2U Direct will cover reasonable return costs and provide the remedy required by the Australian Consumer Law.

The absence of original packaging does not automatically prevent a remedy for a faulty Product, although customers should return any accessories and components supplied with it where reasonably possible.

10. Change of Mind

Tech 2U Direct does not offer returns, exchanges, refunds or store credits where you have simply changed your mind, found a Product cheaper elsewhere, ordered the wrong Product or no longer require the Product.

This section does not affect any rights or remedies available under the Australian Consumer Law, including where a Product is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet a consumer guarantee.

11. Refunds

Where a refund is required under the Australian Consumer Law or otherwise approved by Tech 2U Direct, it will ordinarily be made to the original payment method.

We will not restrict a customer to store credit where the Australian Consumer Law entitles that customer to a monetary refund.

Refund processing times can vary depending on the payment provider or financial institution.

12. Product Warranties and Repairs

Products may include a manufacturer's warranty. Warranty periods and procedures vary by manufacturer and Product.

Any manufacturer's warranty is additional to your Australian Consumer Law rights.

Before returning data-storage equipment such as computers, laptops, tablets or storage drives, customers should back up and remove personal information where possible. Repairs may result in data being lost.

We are not responsible for data loss during an assessment or repair except to the extent that liability cannot lawfully be excluded. Where required, we will provide any applicable repair notice before accepting equipment for repair.

13. Promotions and Discount Codes

Promotions, discount codes and special offers may be subject to separate conditions disclosed with the offer.

Unless otherwise stated:

• offers cannot be combined;
• discount codes must be entered before checkout is completed;
• promotions apply only during the stated period and while stock lasts; and
• exclusions may apply to particular Products, brands or delivery charges.

Promotions do not affect your rights under the Australian Consumer Law.

14. Accounts and Website Use

You are responsible for maintaining the confidentiality of your account details and for activity conducted through your account.

You must not:

• use the Website unlawfully or fraudulently;
• interfere with the operation or security of the Website;
• introduce malicious software;
• scrape or reproduce Website content on a commercial scale without permission; or
• use another person's account without authority.

We may suspend or close an account where we reasonably believe these Terms have been breached.

15. Intellectual Property

Unless otherwise stated, the Website and its content—including text, graphics, logos, layout and original images—are owned by or licensed to Tech 2U Direct and are protected by intellectual property laws.

You may view and make reasonable personal use of the Website. You must not reproduce, modify, distribute or commercially exploit Website content without prior written permission, except where permitted by law.

Third-party brand names and trademarks remain the property of their respective owners.

16. Website Availability and External Links

We do not guarantee that the Website will always be available, uninterrupted or free from technical errors.

The Website may contain links to third-party websites. These links are provided for convenience, and we are not responsible for third-party content, availability or privacy practices.

17. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy legislation.

By placing an order, you authorise us to use and disclose information as reasonably necessary to process payment, fulfil the order, arrange delivery, prevent fraud and provide customer support.

18. Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable.

Any limitation in these Terms is subject to the Australian Consumer Law and all other applicable statutory rights.

19. Governing Law

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the courts and tribunals having jurisdiction in Victoria, without limiting any right a consumer may have to commence proceedings in another jurisdiction under applicable law.

20. Contact Us

Questions about these Terms, an order, delivery or a return can be submitted through the Contact Us page at www.tech2udirect.com.au.

ITSWISDOM PTY LTD
Trading as Tech 2U Direct
ABN 69 630 119 309