1. About This Privacy Policy

This Privacy Policy explains how ITSWISDOM PTY LTD (ABN 69 630 119 309), trading as Tech 2U Direct (Tech 2U Direct, we, us or our), collects, holds, uses and discloses personal information.

It applies when you visit www.tech2udirect.com.au (the Website), create an account, place an order, contact us, subscribe to marketing or otherwise interact with us.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, where those laws apply to us.

2. What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The information covered by this Privacy Policy may include:

• your name and contact details, including your email address, telephone number and delivery or billing address;
• account details, login information and communication preferences;
• order, payment, delivery, return and customer-service information;
• business details where you purchase on behalf of an organisation;
• records of enquiries, correspondence, reviews and feedback;
• device, browser, IP address, Website usage and approximate location information; and
• marketing preferences and interactions with our communications.

We generally do not need to collect sensitive information. Please do not provide sensitive information unless it is reasonably necessary and we have requested it or you otherwise consent to its collection.

3. How We Collect Personal Information

We usually collect personal information directly from you when you:

• browse or purchase through the Website;
• create or update an account or wish list;
• contact us about a Product, order, delivery, return, warranty or complaint;
• subscribe to a newsletter or other marketing communication;
• participate in a promotion, survey or competition; or
• submit a review or otherwise communicate with us.

We may also collect information automatically through cookies and similar technologies, or from service providers involved in payment processing, fraud prevention, delivery, analytics, marketing and Website operations.

If you provide personal information about another person, you must be authorised to do so and should make them aware of this Privacy Policy.

4. Why We Collect and Use Personal Information

We may collect, hold and use personal information where reasonably necessary to:

• provide and operate the Website;
• process payments and fulfil, deliver and manage orders;
• create and administer customer accounts;
• answer enquiries and provide customer support;
• manage returns, refunds, warranties, repairs and disputes;
• verify identity and protect against fraud, misuse and security threats;
• improve our Products, services, Website and customer experience;
• conduct analytics, research and business administration;
• send service messages and, where permitted, marketing communications;
• comply with legal, tax, accounting and regulatory obligations; and
• establish, exercise or defend legal claims.

If you do not provide information we reasonably require, we may be unable to process your order, deliver Products, create an account, respond to an enquiry or provide another requested service.

5. Payment Information

Payments are processed by secure third-party payment providers. Tech 2U Direct does not ordinarily receive or store complete payment-card numbers entered through a payment provider's checkout service.

Payment providers may collect and process information under their own privacy policies. We may receive limited transaction information, such as payment status, payment method, billing details and a transaction reference, to process and manage your order.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage and similar technologies to operate the Website, remember preferences, keep accounts and shopping carts functioning, measure Website performance, understand usage, prevent fraud and support advertising.

These technologies may collect information such as your IP address, device and browser type, pages viewed, referring website, interactions and session information.

You can manage cookies through your browser settings and any cookie controls made available on the Website. Blocking certain cookies may prevent parts of the Website from working correctly.

7. When We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy, including:

• payment gateways, banks and fraud-prevention providers;
• warehouses, suppliers, distributors, delivery carriers and logistics providers;
• Website hosting, ecommerce, cloud storage, IT support and cybersecurity providers;
• customer-support, communications, analytics, advertising and marketing providers;
• professional advisers, insurers, auditors and debt-recovery providers;
• regulators, courts, law-enforcement agencies and other authorities where required or authorised by law; and
• a purchaser, adviser or relevant party in connection with a proposed or completed sale, merger, restructuring or transfer of our business or assets.

We do not sell personal information in the ordinary meaning of selling customer lists for money.

8. Overseas Disclosure

Some technology, cloud, payment, analytics, customer-support or marketing providers may store or process personal information outside Australia. The countries involved may vary depending on the providers we use and their data-hosting arrangements.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. You may contact us for further information about likely overseas disclosures relevant to your information.

9. Direct Marketing

Where permitted by law, we may use your personal information to send news, Product information, offers and other marketing communications that may interest you.

You can opt out at any time by using the unsubscribe facility in an electronic message or contacting us. We do not charge for an opt-out request and will action it within a reasonable period.

Opting out of marketing does not prevent us from sending non-promotional communications relating to an order, account, transaction, security issue or customer-service request.

10. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

No online transmission or storage method is completely secure. You are responsible for keeping your account credentials confidential and should contact us promptly if you believe your account or personal information has been compromised.

11. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to fulfil orders, provide support, maintain business and tax records, resolve disputes, prevent fraud and comply with legal obligations.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless retaining it is required or authorised by law.

12. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable period and, where the law permits us to refuse a request, explain the reason and available complaint mechanisms.

We do not ordinarily charge for making an access or correction request. Where permitted by law, we may charge a reasonable amount for providing access after notifying you in advance.

13. Privacy Complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us and provide enough detail for us to investigate.

We will acknowledge and investigate your complaint and aim to respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

14. Data Breaches

We maintain procedures for responding to suspected data breaches. Where required by the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach.

15. Children's Privacy

The Website is intended for a general audience and is not directed to children under 16. We do not knowingly seek to collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us.

16. Third-Party Websites

The Website may link to third-party websites or services. We are not responsible for their privacy practices. You should review the privacy policy of any third party before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The current version will be published on the Website with its last-updated date.

18. Contact Us

For privacy questions, access or correction requests, marketing opt-outs or complaints, please contact us through the Contact Us page at www.tech2udirect.com.au.

ITSWISDOM PTY LTD
Trading as Tech 2U Direct
ABN 69 630 119 309